Top Conversation Intelligence Tools To Boost Your Sales
Reading Time: 9 minutes Struggling to extract meaningful insights from your customer interactions and sales calls?
We hear you. Did you know that conversation intelligence tools can increase sales productivity by up to 50%?
That’s right – understanding the nuances of your conversations can be a total game-changer.
To help you unlock the power of your communication, we’ve compiled a list of the best conversation intelligence tools on the market.
Ready to transform your conversations into actionable insights? Let’s dive in!
Recommended reading: Top 150K Best Software For Businesses
Top Conversation Intelligence Software
1.
Chorus is a leading conversation intelligence platform that leverages AI to analyze sales calls, meetings, and customer interactions, providing actionable insights to improve sales outcomes. Key benefits include:
- Conversation analysis: Uncover valuable insights from calls and meetings with advanced AI-driven analytics.
- Sales coaching: Enhance team performance by identifying coaching opportunities and sharing best practices.
- Deal acceleration: Monitor deal progress and identify risks, allowing sales teams to take timely action.
- Collaboration: Foster team alignment by sharing call insights, summaries, and critical moments.
- Seamless integration: Integrate Chorus with popular CRM and sales engagement platforms for streamlined workflows.
Pricing: Paid
Pricing page: https://www.chorus.ai/pricing
2.
Gong is a top conversation intelligence platform that uses AI to analyze sales calls, meetings, and customer interactions, providing insights to enhance sales team performance and close deals faster. Key benefits include:
- Data-driven insights: Uncover valuable information from sales calls and meetings with AI-powered analytics.
- Sales coaching: Identify coaching opportunities, track skill development, and share best practices to improve performance.
- Deal management: Monitor deal progress, detect risks, and prioritize opportunities for better decision-making.
- Collaboration: Enhance team alignment by sharing call highlights, insights, and critical moments.
- Integrations: Connect Gong with popular CRM and sales engagement tools for streamlined workflows and efficiency.
Pricing: Paid
Pricing page: https://www.gong.io/pricing/
3.
Salesken is an innovative conversation intelligence platform that offers real-time guidance and AI-driven analytics to optimize sales calls, meetings, and customer interactions for improved sales performance. Key benefits include:
- Real-time assistance: Receive live feedback and coaching prompts during sales calls to enhance communication and deal success.
- Conversation analysis: Gain valuable insights from call data to identify strengths, areas for improvement, and coaching opportunities.
- Deal tracking: Monitor deal progress, detect risks, and prioritize sales opportunities for better decision-making.
- Collaboration: Share call highlights, insights, and critical moments to foster team alignment and collective learning.
- Integration: Seamlessly integrate Salesken with popular CRM and sales engagement tools for efficient workflows.
Pricing: Paid
Pricing page: https://www.salesken.ai/pricing
4.
Jiminny is a user-friendly conversation intelligence platform that optimizes sales calls, meetings, and customer interactions through AI-powered analytics, coaching, and collaboration features. Key benefits include:
- Conversation analysis: Leverage AI-driven analytics to gain insights from sales calls and meetings, driving performance improvements.
- Sales coaching: Identify coaching opportunities, track skill development, and share best practices to enhance team performance.
- Deal insights: Monitor deal progress and risk factors to make informed decisions and prioritize sales opportunities.
- Collaboration: Foster team alignment by sharing call highlights, insights, and critical moments.
- Integration: Connect Jiminny with popular CRM and sales engagement platforms for streamlined workflows and efficiency.
Pricing: Paid
Pricing page: https://www.jiminny.com/pricing
5.
Enthu.AI is a powerful conversation intelligence platform that utilizes AI to analyze sales calls, meetings, and customer interactions, delivering valuable insights and coaching opportunities to enhance sales performance. Key benefits include:
- Conversation analysis: Uncover crucial insights from sales calls and meetings with AI-powered analytics, driving performance improvements.
- Sales coaching: Pinpoint coaching opportunities, track skill development, and share best practices to boost team performance.
- Deal monitoring: Assess deal progress, identify risks, and prioritize sales opportunities for better decision-making.
- Collaboration: Promote team alignment by sharing call highlights, insights, and critical moments.
- Integration: Seamlessly integrate Enthu.AI with popular CRM and sales engagement tools for efficient workflows.
Pricing: Free/ Paid
Pricing page: https://enthu.ai/pricing/
6.
Observe.AI is a leading conversation intelligence platform that leverages AI to analyze customer interactions, sales calls, and support meetings, providing valuable insights and coaching opportunities to enhance team performance. Key benefits include:
- Conversation analysis: Gain crucial insights from customer interactions and meetings with AI-driven analytics, driving improvements.
- Agent coaching: Identify coaching opportunities, track skill development, and share best practices to boost team performance.
- Quality assurance: Automate QA processes and ensure compliance with AI-powered monitoring, scoring, and auditing.
- Collaboration: Foster team alignment by sharing call highlights, insights, and critical moments.
- Integration: Connect Observe.AI with popular CRM, contact center, and sales engagement platforms for streamlined workflows.
7.
Avoma is an intuitive conversation intelligence platform that employs AI to analyze sales calls, meetings, and customer interactions, delivering actionable insights and coaching opportunities to improve sales outcomes. Key benefits include:
- Conversation analysis: Uncover valuable insights from sales calls and meetings with AI-driven analytics, driving performance improvements.
- Sales coaching: Pinpoint coaching opportunities, track skill development, and share best practices to enhance team performance.
- Meeting management: Streamline meeting workflows with automated scheduling, transcriptions, and note-taking features.
- Collaboration: Promote team alignment by sharing call highlights, insights, and critical moments
- Integration: Seamlessly integrate Avoma with popular CRM, calendar, and sales engagement tools for efficient workflows.
Pricing: Free/Paid
Pricing page: https://www.avoma.com/pricing
Further reading
What Is Conversation Intelligence Software?
Conversation intelligence software employs artificial intelligence (AI) to analyze speech or text to extract data-driven insights from conversations between sales professionals and their clients. The conversation data from these platforms is streamed between various technology platforms such as CRMs, data analytics, and digital experience platforms to act on the data in real time. Marketing, sales, and customer experience teams leverage it to improve user experiences, increase conversion rates, and generate more income.
How Does Conversation Intelligence Work?
Conversation Intelligence platforms use conversational AI or conversation analytics to gain insights from talks. Using natural language processing (NLP) and artificial intelligence (AI), computers can “read” human speech and extract and organize data from it, making conversation analytics a helpful tool for businesses.
Why B2B Companies Must Use Conversation Intelligence Software?
In addition to the recording value, conversation intelligence software makes individual calls beneficial to the whole team. Conversation intelligence software enables team members to obtain and share essential customer information with the company’s important stakeholders. Here are the top benefits of using conversation intelligence software:
- identify calls with opportunities
- monitor 100% of call
- analyze the performance of your agents against the benchmarks you set
- pinpoint coaching & training opportunities for your agents
- catch costly mistakes well within the time
- drive cost optimization across quality function
Conclusion
And that’s a wrap – our top picks for the best conversation intelligence tools to help you turn customer interactions into valuable data and drive better results.
Remember, harnessing the power of conversation intelligence can significantly improve your sales productivity and customer relationships.
So, take some time to explore these exceptional tools and find the one that perfectly aligns with your needs.
Here’s to mastering the art of conversation and unlocking new levels of success!
FAQs
Conversation intelligence software is an AI-powered tool that analyzes conversations, such as sales calls or customer interactions, to provide insights and recommendations for improving communication, closing deals, and enhancing customer experience. These tools transcribe, analyze, and track key metrics in conversations to help users identify patterns, trends, and areas for improvement.
Conversation intelligence software automatically records, transcribes, and analyzes audio and text from various communication channels, such as phone calls, video conferences, or chats. The software uses AI and natural language processing to identify keywords, topics, sentiments, and other relevant data points. It then provides insights, trends, and recommendations based on the analysis.
Key features of conversation intelligence software include:
• Call recording and transcription
• Keyword, topic, and sentiment analysis
• Conversation analytics and reporting
• Performance tracking and benchmarking
• Actionable insights and recommendations
• Integration with CRM, sales, and communication platforms
• Customizable dashboards and alerts
Conversation intelligence software can benefit your business by:
• Providing actionable insights to improve communication skills and sales strategies
• Helping to identify trends and patterns in customer interactions
• Enabling data-driven coaching and training for sales and support teams
• Enhancing collaboration and knowledge sharing across teams
• Increasing efficiency by automating manual tasks, such as note-taking and data entry
• Supporting better decision-making and resource allocation based on conversation data
To choose the best conversation intelligence software, consider the following factors:
• Determine your specific use case and feature requirements
• Evaluate the ease of use and learning curve
• Assess the accuracy and quality of the transcription and analysis
• Compare pricing and available plans
• Consider integration with your existing systems and tools
• Read user reviews and testimonials
• Take advantage of free trials or demos
Security varies among conversation intelligence software providers. When selecting a solution, look for features such as data encryption, access controls, and compliance with relevant data protection regulations, like GDPR or CCPA. Additionally, check the provider’s privacy policies and security certifications to protect sensitive information.
Conversation intelligence software costs vary depending on the provider, features, and pricing model. Some solutions offer tiered subscription plans based on factors such as the number of users, features, or usage limits, while others may provide custom pricing options for enterprise clients.
Conversational intelligence software can integrate with popular CRM, sales, and communication platforms like Salesforce, HubSpot, or Zoom. This enables seamless data synchronization, streamlined workflows, and more efficient use of the insights generated by the software.
Conversation intelligence software supports sales coaching and training by providing data-driven insights and recommendations based on actual sales conversations. This allows sales managers to identify strengths, weaknesses, and areas for improvement, as well as to tailor coaching and training initiatives to the specific needs of their team members.
Yes, conversation intelligence software can be used for customer support and success teams to analyze customer interactions, identify common issues or trends, and provide insights for improving customer experience and satisfaction. Support and success teams can enhance their communication, problem-solving, and relationship-building skills by leveraging the analytics and insights from conversation intelligence software.
