Conversations with the customer base are one of the best ways to understand your target customer’s pain points, objections, who they consider your competitor and ideas to improve your product.
To make sense of the data and take action, you need to use a conversation intelligence solution when dealing with thousands of interactions, as many businesses do.
Here, we explore the best conversation intelligence software and how it can help you get better results on the phone.
Check out the full list of conversation intelligence software
Top conversation intelligence software
Chorus.ai conversation intelligence platform identifies and assists revenue teams in replicating the behavior of top-performing reps by analyzing their sales meetings. This comprehensive software allows inside sales teams to effortlessly record and evaluate every sales call and get call analytics. Their AI records future moves, competitor mentions, engaging moments, and more. Organizations can have access to insights that can assist your team complete more deals, conducting sales performance evaluations, and ramping reps up more quickly.
Gong is a conversation intelligence platform for B2B sales teams that records, transcribes, and analyzes all sales calls and interactions in order to improve sales conversion effectiveness. Salespeople can collaborate and leverage calls intelligence to generate more attractive sales pitches and approaches. Gong helps users figure out what questions their most productive sales agents are asking, how they communicate about price, and what their talk-to-listen ratio is. Furthermore, the Gong application transcribes and indexes all calls so that users can quickly locate and reference any call they need at any time.
Salesken is a sales enablement platform that allows companies to use AI to create leads and streamline customer interactions across various channels such as phone calls, emails, chats, and web conferences. The platform displays a dashboard that allows administrators to track sales reps’ performance and provide targeted feedback as needed. It enables managers to keep track of the whole sales pipeline and monitor customer interactions in a call disposition log. Salesken also allows firms to transcribe calls, schedule follow-ups, and identify contextual cues in prospects.
Jiminny is a platform for all customer conversations that uses automation and AI to assist sales teams in growing, developing, and achieving their objectives. Its main features include easy coaching, team collaboration, and increased productivity. Jiminny offers also better consumer relationships and communication tools like Video Conferencing, Dialer & SMS. The platform includes access to a searchable database of sales activity, call transcription, and specific search of call moments. Finally, it allows things such as CRM integration, playlist creation, call coaching, a “follow” feature, and information exchange on the sales floor.
Enthu.ai is a speech analytics and conversation intelligence tool that allows professionals to monitor customer conversations and extract actionable intelligence, manage call quality assurance processes, and assure regulatory compliance with industry regulations. Enthu.ai empowers administrators to track new agent onboarding time and provide new team members with training and coaching. Other capabilities are included such as an activity dashboard, call reporting, automated transcription, call center administration, data import/export, and full-text search, reporting.
Observe.ai is a cloud-based call analysis technology that enables businesses to transcribe calls, automate speech recognition, and measure consumer attitudes in real time in order to improve employee effectiveness. Its key features include data redaction, user management, role-based permissions, data filtering, coaching notes, and call moment creation. Thanks to AI, employees will be coached, instructions will be provided within a time-stamped transcript, anomalies will be flagged, and evaluation results will be shared with teams.
Avoma is a sales and customer success team’s AI meeting assistant, collaboration, and intelligence system. Avoma aids in increasing close rates, reducing customer and revenue churn, and shortening sales cycles. Using this tool every meeting is transcribed, summarized, and analyzed automatically, which provides actionable conversation Intelligence. Instead of transcribing everything manually, Avoma shares the customer’s voice with recordings, snippets, and enriched notes to communicate quickly.
Whether you’re in sales, customer service, or customer support, you can learn a lot from your conversations with customers. Using speech analytics software, you can rest confident that you are not losing out on critical customer insights.
Conversation intelligence is more than just listening in on calls; it’s about taking what you’ve heard and applying it to your next.
The outcome is enhanced customer satisfaction and met KPIs. However, the most significant impact of conversation intelligence is forming a rock-solid calling team.
Things to know about conversation intelligence software
Conversation intelligence software employ artificial intelligence (AI) to analyze speech or text to extract data-driven insights from conversations between sales professionals and their clients. The conversation data from these platforms is streamed between various technology platforms such as CRMs, data analytics, and digital experience platforms to act on the data in real time. Marketing, sales, and customer experience teams leverage it to improve user experiences, increase conversion rates, and generate more income.
Conversation Intelligence platforms use conversational AI or conversation analytics to gain insights from talks. Using natural language processing (NLP) and artificial intelligence (AI), computers can “read” human speech and extract and organize data from it, making conversation analytics a helpful tool for businesses.
In addition to the recording value, conversation intelligence software makes individual calls beneficial to the whole team. Conversation intelligence software enables team members to obtain and share essential customer information with the company’s important stakeholders. Here are the top benefits of using conversation intelligence software:
- identify calls with opportunities
- monitor 100% call
- analyze the performance of your agents against the benchmarks you set
- pinpoint coaching & training opportunities of your agents
- catch costly mistakes well within time
- drive cost optimization across quality function