No one wants to search for information across several systems and platforms, apps, social media, communication tools, and computer programs. To avoid wasting time on things that aren’t important, you need effective knowledge management software.
Indeed, these solutions can assist you in developing a well-organized, knowledge-sharing culture in which everyone can grow and focus on what matters.
We’ve compiled a list of the top 2022 knowledge management software.
See the full list of knowledge management software for free
Top knowledge management software
Document360 is a knowledge base platform that allows customers to construct and publish self-service knowledge bases or support centers. It includes features such as team collaboration tools, version management and restoration, categorization, AI-powered search, custom domain mapping, and more. Users can develop and administer help center articles using version management, advanced search, article parameters such as page titles or article tags, and preview features. Document360 also includes editing capabilities like image and video integration, code blocking, callouts, spreadsheets, hyperlinks, file attachments, and more.
Monday is a cloud-based work operating system that allows teams to quickly construct workflow apps to manage their processes, projects, and daily tasks. Teams may shape their workflows and projects without writing code, thanks to a solution that adapts to users’ fast-changing needs, frees teams from tedious manual work, and brings them together in a collaborative workspace. The platform includes customized workflow templates for managing anything user’s way, time monitoring for meeting key deadlines, and dashboards for gaining important insights and knowing where things stand at a glance,
Guru is a knowledge management system for sales, marketing, and support teams that allows information to circulate smoothly throughout your organization to provide collective intelligence on the main areas to prioritize. The platform allows you to quickly share product knowledge, optimize internal communication, and onboard new staff. Guru leverages AI, chatbots, and analytics with unique custom triggers to deliver real-time insights to all users based on collective intelligence.
ProProfs Knowledge Base is an easy-to-use cloud-based solution that allows users to construct a public and private knowledge base, as well as help centers, FAQs, documentation, and manuals. The program provides a single sign-on and password management functionality that helps strengthen the security of users’ knowledge base so it is never jeopardized and protects it from unauthorized access to secure critical data. Furthermore, it generates built-in reports, that reveal knowledge gaps, failed searches, the worst and best-performing articles, and much more.
Helpjuice is a trustworthy knowledge management platform that assists businesses in developing and maintaining their knowledge bases. This cloud-based application lets users build complete knowledge bases for public and private use. Helpjuice also comes with powerful control personalization that allows businesses to tailor their knowledge bases and provide great customer support. The platform also includes consistent support tools and the ability to monitor knowledge base contributors using role-based permission control.
HubSpot Service Hub is a cloud-based customer service platform that helps businesses of all sizes streamline workflows for managing customer inquiries and enhancing client engagement. It enables users to communicate with consumers via live chat, one-on-one chats, chatbots, scripted responses, and more. HubSpot Service Hub includes key capabilities such as customer feedback, polls, analytics, reporting, a knowledge base, goal monitoring, team email aliases, and more. It allows users to quickly respond to consumer issues by delivering support documentation, generating short videos, and developing personalized email templates based on specific queries.
ClickUp is a fully customizable cloud-based collaboration and project management platform that allows teams of diverse sizes and industries to plan, organize, and interact using the same platform. The solution enables extensive modularity via its apps which allow for comprehensive personalization for each team independently. This solution offers functionalities to communicate and collaborate tools, assign tasks and set up statuses, send notifications, and manage a task toolbar. ClickUp integrates with a myriad of third-party apps that include Slack and GitHub.
Customers like the ability to search for answers on their own. You’ll save time by using solid knowledge management technology to make interactions with them more personalized, organize your data, and provide faster support solutions.
Things to know about knowledge management software
Knowledge management software makes it easier for staff and customers to find and share information. This system aggregates data into a single collective resource, avoiding data silos and making it easier to discover information. Having all of your company’s information in one place makes it easier for stakeholders to find answers to their inquiries.
Knowledge management software also offers content development features such as a knowledge base that both customers and employees can access. Because customers can quickly and easily locate solutions without contacting assistance, these self-service tools improve the customer experience.
Knowledge management comprises all activities that deal with: – knowledge and information collection – knowledge storage of incoming and existing owned knowledge – communication and interpretation of this knowledge – creation, deployment, and use of organizational information and knowledge.
Your overall knowledge management system will benefit greatly from using these solutions.
- Improves productivity
Knowledge management software allows its users to access information at any time and from any location, eliminating the need for help desks.
- Encourages continuous learning
Instead of waiting for help, the tool encourages its users to look for answers independently. As a result, they become more creative and more productive.
- Improves interactions with customers
It is possible to customize and enhance the customer experience when all of your client data is at your fingertips. In the end, this aids in the development of long-term relationships with your clients and the reduction of customer turnover.
- Ensures the preservation of organizational knowledge
It helps you elevate the entire company’s knowledge to a new level and improve its competitiveness with robust knowledge management software.
- Reduces contact volume
Having an easy-to-use knowledge base is a massive benefit for your consumers and your customer care staff.
A knowledge base application frees up your support staff to handle more complex cases by making it easier for consumers to access the information they need.
- Provides a consistent stream of data
A central knowledge base removes the data that might offer diverse solutions to the same query by providing a single source of truth.